Privacy Policy
Last Updated: January 2026
Cocoon Trading ("we," "us," "our," or "Company") operates cocoontrading.net, a website providing information about Neosurf Casino Australia and related gambling services. We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, and safeguard your information.
Information We Collect
We collect information in the following ways:
- Personal Information: When you voluntarily submit information through contact forms, newsletter signups, or account registrations, we may collect your name, email address, phone number, and other details you provide.
- Technical Information: We automatically collect your IP address, browser type, device type, operating system, and referring URLs when you visit our website.
- Cookies and Tracking: We use cookies and similar tracking technologies to remember your preferences and track your activity on our site.
- Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and links clicked.
How We Use Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our website and services;
- To conduct analytics and understand user behavior and site performance;
- To track affiliate referrals and commissions from affiliated casinos;
- To send marketing communications, newsletters, and promotional offers (with your consent);
- To respond to your inquiries and customer service requests;
- To detect, prevent, and address fraud and security issues;
- To comply with legal obligations and enforce our terms of service.
Cookie Policy
We use cookies to enhance your experience on cocoontrading.net. The types of cookies we use include:
- Essential Cookies: Required for basic website functionality and security.
- Analytics Cookies: Track website usage to help us improve performance and user experience.
- Affiliate Tracking Cookies: Used to monitor referrals to partner casinos and track commission eligibility.
- Marketing Cookies: Enable personalized advertising and marketing campaigns.
Most web browsers allow you to control cookies through their settings. You can opt-out of non-essential cookies at any time. However, disabling certain cookies may affect website functionality. For more information, visit www.allaboutcookies.org.
Third-Party Links
Our website contains links to third-party websites, including casino operators and affiliate partners. We are not responsible for the privacy practices, content, or policies of these external sites. When you click on links to partner casinos or other affiliated services, you are subject to their respective privacy policies. We encourage you to review their privacy statements before providing any personal information. Cocoon Trading does not control or endorse the privacy practices of third-party websites.
Your Rights
As an Australian user, you have rights under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). You have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Opt-out of marketing communications;
- Request deletion of your personal data (subject to legal retention obligations);
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.
To exercise these rights, contact us using the details provided below.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Analytics data is typically retained for up to 24 months. Affiliate tracking data is retained for the duration required to process commissions and resolve disputes. You may request deletion of your data at any time, subject to legal and operational requirements.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: privacy@cocoontrading.net
Website: cocoontrading.net
We will respond to privacy inquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.